Komunikacija u konfliktnim situacijama između roditelja i odgajatelja

undergraduate thesis

• Title (english): Communication in Conflict Situations Between Parents and Preschool Teachers
• Author: Hana Grbić
• Mentor: Mario Dumančić (mentor)
• Mentor: Ana Valjak Čunko (mentor)
• Granter: University of Zagreb; Faculty of Teacher Education; (Chair of Information Sciences); Zagreb
• Defense date and country: 2016-09-08, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Information and Communication Sciences

Abstract

O odgoju i odnosima prema djeci možemo naučiti iz raznih priručnika, knjiga, časopisa i internetskih članaka koji su nam dostupni u velikim količinama. Roditelji se tako informiraju prije nego što dijete dođe na svijet i tijekom njegovog odrastanja. Isto pravilo vrijedi i za odgajatelje koji se školuju za svoje zvanje, ali tijekom radnog vijeka mijenja se i nadopunjuje kurikulum te se nadograđuje i njihovo znanje vezano za odgoj djece. No najmanje možemo naučiti o odnosima između odgajatelja i roditelja. Zbog stresa koji nosi današnji tempo života, uz sve obaveze na poslu i kod kuće, roditelji se kratko zadržavaju u vrtiću jer odlaze dalje obavljati svoje dnevne zadatke. Odgajatelji su pod pritiskom tijekom razgovora sa roditeljima jer ne mogu posvetiti dovoljnu pažnju komunikaciji zbog dvadesetak djece iza njihovih leđa koje moraju držati „na oku“. Upravo zbog ovih pritisaka, odnos između roditelja i odgajatelja se temelji samo na površnom razgovoru te nesvjesno jedni drugima šalju neverbalne znakove da je razgovor završio jer imaju obaveza kojima se moraju posvetiti i sami razgovor klasificiraju kao gubljenje dragocjenog vremena. U takvim situacijama roditelji i odgajatelji sami stječu dojam jedni o drugima i automatski zauzimaju stav prilikom sljedećeg razgovora, a ako postoji mogući problem u djetetovom odgoju koji moraju zajedno riješiti tada se javljaju konflikti jer obje strane žele najbolje za dijete. Roditelji teško prihvaćaju i priznaju da dijete ili oni imaju problem jer smatraju da oni najbolje poznaju svoje dijete i odgajaju ga na najbolji način. Odgajatelj je osoba koja je učila i susretala se s problemima u dječjem razvoju, ali nije učila kako roditelju pravilno pristupiti kada je potrebno priopćiti da se treba zajednički potruditi oko rješavanja trenutnog problema te djetetov odgoj staviti na prvo mjesto liste prioriteta. Usporedbom literatura istraživati će se metode uspješne komunikacije te rješavanje konflikata na najbolji mogući način.

Abstract (english)

We can learn a lot about upbringing and relationship towards children through variety of books, guidebooks, magazines and Internet articles available in large quantities. They are used by future parents before child is born and during its growing up period. The same rule applies to the pre-school teachers during their faculty education which is changed and upgraded during their work time. In that way the curriculum and their knowledge of child upbringing are also updated. But there is very little we can learn about the relationship between the educator and the parents. Due to the fast paced and stressful lives of parents and their obligations related to work and home they spend little time in the kindergarten and are always in a rush to carry on their daily tasks. The pre-school educators are under pressure during the whole conversation with a parent because they cannot direct their full attention due to other 20 children behind their back that they have to keep under a watchful eye. Because of these pressures, the relationship between a parent and an educator is only based on a superficial conversation. Due to the nonverbal body language that says they have other things to do, the conversation is finished and classified as a waste of precious time. In those situations the parents and educators get their first impression about each other and automatically base their attitude during the next conversation. And even if there are possible upbringing problems they have to resolve, the conflicts occur because both sides want what is best for a child. Parents often don't accept easily that they or their child has a problem because they think they know their child best and think they are raising it in the best possible way. An educator is a person who learned about and has came across the problems in a child's development but hasn't learned how to approach the parent in the right way and report that both sides need to try to solve the current problem and put the child's upbringing at the first place of their priorities. Comparison of literature will explore successful communication methods and best possible ways of solving conflicts.

• Keywords: komunikacija; roditelj; odgajatelj; konflikti i djeca
• Keywords (english): communication; parent; educator; conflicts and children.
• Language: croatian
• URN:NBN: urn:nbn:hr:147:292352
• Study programme: Title: Undergraduate University Study of Early and Preschool Education; Study programme type: university; Study level: undergraduate; Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ranog i predškolskog odgoja i obrazovanja (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ranog i predškolskog odgoja i obrazovanja)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2017-05-24 10:09:59